Perception is Often Reality

Over the past 50 years, veterinary medicine has become highly sophisticated. Many veterinarians find practice goals of simultaneously providing a high level of medical care and attaining acceptable profit margins can no longer be met without the care provided by credentialed veterinary technicians. The veterinary technician has become a skilled practitioner of patient assessment and more…

Spring 2018 | Volume 1, Issue 2

Animal abuse

Animal Cruelty: Your Role in Identifying Abuse

Animal cruelty carries legal consequences that veterinary professionals need to understand in identifying abuse. Learn how to document and report cruelty.

Winter 2018 | Volume 1, Issue 1

Compliance: A Team Effort

Compliance: A Team Effort

Does your practice struggle with low compliance rates? Debbie Boone shares some tips from her 23 years of veterinary practice management experience on how to boost client compliance.

July/August 2017 | Volume 2, Issue 4

Stuck. Many of us can relate to feeling stuck when we continuously repeat old processes, live in unhappy relationships, or work in unhealthy environments. We may know that we are unhappy but often stay the course because we don’t know how to make successful change happen. We become comfortable with the familiar misery.

Getting Your Life Unstuck

Have you ever felt that you were in a rut? Trapped? Frozen? Maybe you feel that way now about some part of your life. Read this article for an introduction to the 4 steps to getting “unstuck.”

September/October 2016 | Volume 1, Issue 5

Tips and Tricks to Rev Up Your Client Service Game

Tips and Tricks to Rev Up Your Client Service Game

Often, veterinary technicians and assistants miss opportunities with clients that could enhance the client relationship and bond, ultimately leading to better patient care. It is up to each individual to capture the moment and create a positive experience for every client and patient every time they visit the practice.

July/August 2016 | Volume 1, Issue 4


So You’ve Been Promoted to Management… Now What?

If you have not been trained as a manager, it can be difficult to make the transition into a management role. This article provides tips and resources for newly promoted managers.

May/June 2016 | Volume 1, Issue 3

Career Challenges

Creating Altitude in Your Career

The veterinary technician profession is not only emotionally and mentally challenging, it also takes a physical toll. Many of us concentrate so hard on being a great veterinary technician that we don’t think about the physical demands until it is too late. Fortunately, there are opportunities for advancement within our profession that allow us to escape some of the physical stress, yet still work closely with clients, pets, and our team.

March/April 2016 | Volume 1, Issue 2

Keeping It Fresh: How to Rejuvenate Your Career

Would you like to be more appreciated for, challenged by, and rewarded for the way you take care of your patients, educate clients, assist your teammates, and build your current practice?

January/February 2016 | Volume 1, Issue 1